We strive to ensure customer satisfaction with every purchase. If you are not happy with your order, please review our return and refund policy:
1. Eligibility for Returns
Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
2. Non-Returnable Items
Hair extensions that have been used, altered, or removed from their original packaging.
Beauty products due to hygiene reasons.
3. Return Process
Contact our customer service at support@elliteluxe.com to initiate a return.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refunds
Once your return is received and inspected, we will process a refund to the original payment method within 5-7 business days.
5. Exchanges
Exchanges are available for defective or incorrect items only. Contact us for assistance.
